The Southwestern Company Internship Difference Blog
A message about Online Product Billing:
The integrated learning systems our student dealers sell during the summer include educational reference and children’s books, software, and an online membership website.
Each book or software purchase this past summer also included a trial period for the website. The trial period duration was for the summer months and September for most customers. Prior to the membership charge taking affect, families were e-mailed letting them know the trial period had ended and they would begin a $19.95 per month charge which was to began for many customers in the first week of October 2011.
The student dealers who sell our products were trained to inform their customers of this feature at both the time of sale and the time of delivery. The information regarding the Online site was also on the contract copy left as a receipt at the time of sale.To date, numerous customers have expressed their wishes to continue with the website as a supplemental educational resource for the home. However, if you wish to end your subscription and online account, you may do so at any time via the following options:
· Login to your account and select the ‘cancel account’ option
· Call our customer contact center at 888-551-5901 from 8am-5pm (CST) Mon-Fri
· Email customercontactcenter@southwestern.com and include your complete contact info as well as the dealer’s info (if available) and a customer service rep will contact you
If your account was activated and/or charged in error, you are entitled to a refund of the charge. All payment information collected by our dealers remains securely on file at the company as long as their customers’ accounts remain active. Depending on your method of payment, online refunds may take a few days to clear and post to your account, or longer for a check to arrive in the mail.
We value your business and remain committed to taking care of your needs.
